Do you offer promotions or special offers?

Occasionally, Café appliances offers special promotions and rebates. You can view the most recent promotions on our Special Offers page.

How can I get help with a rebate?

You can claim or track a rebate from here. If you need further help with a rebate, call 360 Incentives at 1-855-899-3760.

Where can I find my model and serial number?

Each Café appliance has a rating plate that contains the model number, serial number, and specific electrical data and rating. To find that rating plate, you can look in your Owner’s Manual.

How can I tell the age of my product?

Café appliance manufacturing dates are coded into the serial number (not the model number) of each appliance. Serial numbers can be found on the ratings plate of the appliance and begin with two letters followed by six numbers. To use your serial number to determine the age of your appliance, check the Chart on this manufacture date page or contact Café customer support.

What is the warranty on my product?

Café appliance warranties begin at the date of purchase. Please refer to your use and care manual for more information.

How can I request a service?

Request service for your Café appliance by visiting this service page, emailing or calling 1-800-561-3344

Where can I find my owner’s manual?

All new Café appliances are shipped with a printed owner’s manual. If you have lost or didn’t receive an owner’s manual, you can download or print a copy from our website.